1. In Setup, enter Profiles in the Quick Find box, then selectProfiles.
2. Click the name of the profile to which you want to give access to statuses.Don’t click Edit next to the profile name. If you do, you won’t see the correct page section where you can enable statuses.
3. In the Enabled Service Presence Status Access section, click Edit.
4. Select the presence statuses that you want to associate with the profile.Agents who are assigned to this profile can sign in to Omni-Channel with any of the presence statuses that you make available to them.
5. Click Save.